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Jobs at Factual

Hard problems. Diverse technology. Amazing culture.

Account Manager, Ad Ops

Los Angeles

Factual’s mission is to make data accessible to everyone. We believe that high quality, accurate data should be accessible to every developer, entrepreneur, business, and organization. To make this goal a reality, we end up taking on unusual problems with small, focused teams made up of highly motivated people.

Factual integrates with the largest players in the mobile advertising ecosystem. The Partner Service team works closely with these ad tech platforms and agencies to make sure Factual’s data runs seamlessly. We are looking for tech-savvy Account Managers to partner with our ever-growing customer base throughout the entire customer lifecycle.

In this role, you'll be a trusted advisor to our clients by understanding their business goals, anticipating future needs and determining ideal solutions. You will evangelize, drive adoption and maximize the use of Factual products with our customers. You should enjoy working with fast-growing, developer-led companies, as well as with larger adtech companies. Most importantly, you have a strong comfort level with technology - you should love getting into the nitty-gritty of our products since you will be the liaison between our data/engineering teams and our clients. Ideally, you have experience in strategy and management (e.g. optimizing the lifetime value of a customer) and customer operations (e.g. building and maintaining customer-focused metrics) is key. If you are a data enthusiast with a real passion for helping clients solve problems, we are eager to speak with you.

Responsibilities:

  • Work closely with internal and external teams to understand campaign goals and translate that into data segments using Factual’s Geopulse UI.
  • Be the primary point of contact and manage all communications between customers, partners and internal teams.
  • Promote growth in usage of our data through stellar customer service, growing relationships with clients, and ensuring that campaigns execute their goals
  • Actively troubleshoot delivery issues by tracking campaigns and communicating regularly with clients.
  • Train our adtech clients on our products in order to help them answer RFPs and launch campaigns.
  • Mentor and coach new team members as our organization grows.

Requirements:

  • Experience in client or account management, ideally at a technology-focused or digital advertising company is required.
  • Knowledge and experience in driving business objectives, customer relationship management, customer satisfaction and revenue growth.
  • Excellent communication and presentation skills and a bias for actively resolving issues.
  • Inquisitive nature and strong analytical skills.
  • Ability to think strategically about our clients’ needs and business goals.
  • Strong attention to detail.
  • Aptitude, creativity, and a preference for working in small, collaborative teams with minimal supervision.
  • A passion for Factual and our mission.
  • BA/BS degree.

Nice to have:

  • Experience in the adtech/mobile sectors is strongly preferred.

Cover letters (creative and personalized) will be greatly appreciated! Thanks.